Job Openings at Wema Bank

This information is about the Job Openings at Wema Bank for people searching for a Job. More details on the Job Openings at Wema Bank are available below.

About Wema Bank

Wema Bank is a Nigerian commercial bank that provides a range of financial services to individuals, businesses, and governments. Established in 1945, it has grown to become one of the largest banks in Nigeria, offering retail, corporate, commercial, and investment banking services. Wema Bank’s product portfolio includes current and savings accounts, personal loans, and debit and credit cards.

The bank also has a robust digital banking platform, allowing customers to access services online, through mobile apps, or via USSD codes. With a strong presence in Nigeria, Wema Bank has received awards for its innovative services, including “Best Digital Bank in Nigeria” and “Most Innovative Bank in Nigeria”. Its head office is located in Lagos, with branches and ATMs across the country.

SARA Program Manager at Wema Bank Plc

• Location: Lagos
• Job Type: Full Time

Key Expectations of the SARA Program Manager at Wema Bank

A successful SARA Community Manager should fulfill the following duties and responsibilities:

Community Engagement & Activation

• Develop and execute strategies to foster an active, supportive, and vibrant community, both online and offline.
• Organize and manage events, webinars, and discussions to drive engagement and interaction among members.
• Respond promptly to community inquiries, comments, and feedback, ensuring high levels of responsiveness.

Content Creation & Management

• Create and curate compelling, informative, and inspiring content for the SARA initiative, community and social media platforms, including articles, posts, videos, and infographics.
• Manage the content calendar to ensure consistent and timely delivery of materials aligned with SARA’s mission.
• Collaborate with the SARA team and marketing teams to brainstorm ideas and maintain cohesive messaging across platforms.

Social Media Oversight

• Strategically oversee SARA community’s social media accounts (Facebook, Instagram, Twitter, LinkedIn, YouTube, etc.) in collaboration with the Bank’s content and marketing team.
• Monitor and analyze social media performance metrics to optimize engagement strategies.
• Leverage trends, hashtags, and opportunities to maximize reach and visibility.
• Implement strategies to grow the social media community to a minimum of one million followers within a year.

Community Growth & Outreach

• Work with the Community Manager to Design and implement growth strategies to expand the SARA community both online and offline.
• Build partnerships with influencers, brands, and organizations aligned with SARA’s vision to enhance awareness and membership.
• Create targeted campaigns to onboard new members and ensure retention of existing ones.

Member Experience & Feedback

• Conduct surveys, polls, and feedback sessions to understand community needs and improve user experience.
• Analyze insights and feedback to refine community initiatives and platform enhancements.
• Provide personalized support to members, ensuring a welcoming and inclusive environment.

Reporting & Analytics

• Track and report key performance metrics related to community engagement, growth, and social media impact.
• Prepare weekly and monthly reports highlighting activities, successes, challenges, and recommendations.
• Utilize data-driven insights to refine strategies and improve outcomes.

Collaboration & Strategy

• Work closely with the SARA by WEMA team to align initiatives with the broader mission of empowering women.
• Participate in strategic planning sessions to identify opportunities for community growth and engagement.
• Stay informed on industry trends, best practices, and emerging platforms to keep the community innovative and relevant.

Qualifications & Experience – SARA Program Manager at Wema Bank

• The Program Manager is expected to possess the following:
• BSc. Holder with min 5years Experience as a community manager
• Proven experience in Community Management, Social Media Management, or related fields.
• Strong skills in content creation, including developing engaging and dynamic digital content.
• Excellent communication and interpersonal skills to inspire and connect with a diverse audience.
• Proficiency in data analysis and reporting to measure and evaluate engagement metrics.
• Collaborative mindset and ability to adapt to evolving priorities in a dynamic environment.

Professional Competencies 

• Presentation Skills
• Community Management
• Data Analysis
• Reporting
• Customer Need Identification
• Policy Formulation and Implementation
• Social Media Management
• Content Creation
• Problem-Solving and Conflict Resolution
• Interpersonal and Communication Skills
• Strategic Planning and Execution
• Digital Marketing and SEO Skills
• Project Management
• Networking and Partnership Development
• Trend Analysis and Market Research
• Email Marketing and Campaign Management
• Customer Feedback Analysis and Implementation

How to Apply

Open this link to apply.

Commercial Relationship Management Officer Jobs

Wema Bank’s recruitment 2024 form portal (wemabank.seamlesshiring.com) is currently open.

Do you aspire to work in the banking sector? Follow the steps outlined on this page to apply for the ongoing Wema Bank Plc recruitment 2024.

To apply for Wema Bank jobs, applicants must meet specific requirements and qualifications.

Vacant Positions

Wema Bank Recruitment Form 2024

Be alert!!! The recruitment form is totally free. Do not pay money to any individual in exchange for the Wema Bank application form or help you secure the job.

Everything you need to know about this recruitment has been published online on the official website of Wema Bank Plc.

Below are steps on how to apply for the various positions available at Wema Bank Plc. Before that, see the requirements and qualifications below;

Wema Bank Requirement 2024

1. Applicant must be between the ages of 18 and 35 years old
2. Applicant must be a Nigerian
3. Applicant must have a valid means of identification
4. A First Degree with a minimum of Second Class Lower
5. HND/ND holders should have a minimum of Lower Credit
6. Applicant must be medically fit and also have a certificate of fitness from any federal government hospital
7. Applicant must be sound and have good communication skills
8. Applicant must have good customer service skills
9. Applicant must have the NYSC discharge certificate
10. Applicant must be well-behaved and know how to handle money

How to Apply For Wema Bank Plc Recruitment 2024

If you have met the above requirements, you are now qualified to apply for the Wema Bank Plc recruitment 2024; see the application procedures below;

• Visit wemabank.seamlesshiring.com
• Navigate to “select company”
• Select “Wema Bank”
• Select your preferred position
• Read the job description and requirements
• Create an account with your active email
• Fill out the online application form and submit

Customer Experience Officers Needed at Wema Bank

Job Summary

Job Purpose To assess all customer touch points, identify gaps for service improvement initiatives and ensure behavioral standards are adhered to.

JOB RESPONSIBILITIES

Carry out periodic customer satisfaction and service quality index surveys (for both internal and external customers) and recommend appropriate trainings and development programs based on identified gaps.

Engage stakeholders on identified service challenges (i.e., feedback from measurement reports) and run periodic campaign to communicate service measurement attributes across Branches and SBUs.

Carry out research assessment and implementation of industry best practices and initiatives to drive continuous service improvement.

Obtain and analyze data from all service measurement tools (Check Market, Microsoft Forms, Customer Feedback and Service Level Agreements etc.

Create curriculum and training slides for service excellence training bank wide for frontline staff (operators and marketers).

Facilitate customer experience training for new intakes – Branch Service Associate (BSA).

Conduct periodic service audit (Spot Check) across the Bank’s physical touchpoint (Branch).

Review Mystery Shopping Grid and videos sent by external vendors to capture findings, justifications for ratings, underlined gaps and recommendations.

Conception, initiation, and execution of customer experience initiatives.

Ensure timely delivery of review and report of Spot Check and Branch Visitation exercises.

Liaise with Business Process Re-engineering team to ensure all service improvement processes are reviewed and documented.

Requirements

• Education: B.Sc. (any discipline)
• Specialized knowledge: Good use of the Microsoft Office suites
• Skills: Writing, Analytical and Problem Solving
• Specialized knowledge: Knowledge of basic products and services in the banking industry
• Abilities: Customer Service Orientation

Benefits

• Healthcare
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Opportunities for professional development and growth
• Dynamic and collaborative work environment.
• Company Events
• Competitive Pay
• Leave Allowance

How to Apply

Open this link to apply.

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