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Technical Support Engineer at Moniepoint Inc.
Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.
Job Description
- We are looking for an Application Technical Support Engineer to provide enterprise-level assistance to our production applications and services.
- You will be responsible for the stability, integrity, and operation of our production applications by supporting, monitoring and driving optimizations while also providing root cause analysis with recommendations for improvements.
- You will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
Location: Remote
Job Type: Full-time
What you’ll get to do
- Provide tier-two application support to production systems and identify any issues in production.
- Taking ownership of customer issues reported and seeing problems through to resolution.
- Collaborate with product and engineering teams to fix bugs.
- Participate in regular rotations for weekday and weekend on-call coverage, providing emergency support to customers or working with the SRE team to coordinate incident communications.
- Monitor performance metrics for various production systems, identify root cause for all technical issues and work with the engineering team to resolve them.
- Manage team ticket queue and resolve in a timely manner.
- Develop and maintain accurate technical and software operations and support-related documentation.
- Work with software vendors to have application issues fixed, both short term and long term (root cause).
- Act as a technical resource during other projects as required.
Requirements
- Proven work experience as a Technical Support Engineer or in a similar role.
- Minimum of 3 years experience supporting software applications.
- BSc degree in Information Technology, Computer Science or a relevant field
- Experience in a support or other service-oriented customer-facing role.
- Experience in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team, and case resolution.
- Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
- Basic Understanding of OOP concepts and other programming concepts.
- In-depth knowledge of SQL databases, particularly MYSQL.
- Familiarity with basic network concepts and tools.
- Experience troubleshooting using stack traces and log files.
- Familiarity with Git and continuous integration, delivery, and deployment principles
- Experience interacting with APIs and troubleshooting related requests.
- Hands-on experience with Windows/Linux/Mac OS environments.
How to Apply
Open this link to apply.
UI/UX Product Designer at Moniepoint Inc.
Job Description
- The UX designer creates satisfying or compelling experiences for users of a product, often drawing on results from user research and workflow analysis.
- Generally, UX designers need to possess strong creative, technical and problem-solving skills. Creating product prototypes.
Location: Remote
Job Type: Full-time
What you’ll get to do
- Create design concepts and drawings to determine the best product
- Present product ideas to relevant team members for brainstorming
- Suggest improvements to design and performance to product engineers
- Employ design concepts into functional prototypes
- Perform research on product technologies and structures to implement into design concepts
- Maintain up to date on current industry trends and market conditions
- Coordinate with designers to ensure accurate communication and efficiency in the design phase
- Modify and revise existing designs to meet customer expectations
Qualifications
- Relevant work experience as a product designer is preferred
- Exceptional verbal and written communication skills
- Excellent eye for aesthetic design and customer appeal
- Good understanding of color science and combinations
- Artistic and innovative flair
- Excellent attention to detail
- Meticulous and diligent
- Strong knowledge of the industry and market trends
- Excellent use of Figma
- Design system experience considered bonus
How to Apply
Open this link to apply.
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