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Graduate Trainee Program at Softhills Limited
- Location: Lagos
- Job Type: Full-time
Job Description
- Softhills is looking for enthusiastic and motivated individuals to join our team as Graduate Trainees.
- This position is designed for recent graduates who are eager to learn and grow within our organization.
- The Graduate Trainee will receive hands-on training and mentorship in various departments, gaining valuable experience that will contribute to their professional development.
Key Responsibilities
- Participate in an intensive training program to understand company operations and culture.
- Rotate through various departments, including [specify departments, e.g., sales, marketing, customer service, logistics], to gain a comprehensive understanding of business functions.
- Assist in daily tasks and projects as assigned by department supervisors.
- Conduct research and analysis to support departmental objectives and initiatives.
- Collaborate with team members on projects and contribute fresh ideas.
- Attend workshops, training sessions, and meetings to enhance skills and knowledge.
- Provide feedback on processes and suggest improvements to enhance efficiency.
Qualifications for the Graduate Trainee Program 2024 at Softhills Limited
- Bachelor’s degree in [specify relevant fields, e.g., Business Administration, Marketing, Communication, etc.].
- Recent graduates or individuals with up to 2 years of relevant experience.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A proactive attitude and eagerness to learn.
How to Apply
Open this link to apply.
Customer Service Representative at Softhills Limited
Location: Lagos
Job Type: Full-time
Responsibilities of the Customer Service Representative
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
How to Apply
Open this link to apply.
Data Analyst Needed at Softhills Limited
- Job Type: Full Time
- Qualification: BA/BSc/HND, MBA/MSc/MA
- Experience: 2 years
- Location: Lagos
- Job Field: Data, Business Analysis and AI
We are seeking an experienced and detail-oriented Data Analyst to join our team. As a Data Analyst, you are tasked with turning data into information, information into insight, and insight into business decisions.
This means you are at the core of our business decisions and business growth.
Job Overview
The Data Analyst is responsible for overseeing our data systems and reporting frameworks, guaranteeing the integrity and precision of data.
The ideal candidate will transform raw data into structured information, which will then be analyzed to glean insights that drive strategic business decisions.
This position encompasses a comprehensive analysis lifecycle, covering requirement gathering, activity execution, and design planning.
Data analysts are tasked with enhancing analytical and reporting functions, as well as supervising performance and quality assurance processes to pinpoint areas for enhancement.
Roles and Responsibilities
- Gather data from primary and secondary sources, ensuring the upkeep of databases and data systems.
- Detect, examine, and decode trends or patterns within intricate datasets.
- Cleanse data and scrutinize computer-generated reports and outputs to identify and rectify coding errors.
- Coordinate with management to align business and informational priorities.
- Identify opportunities for process enhancements.
- Employ statistical techniques to scrutinize data and produce actionable business insights.
- Collaborate with the management team to determine and rank the needs of different business units.
- Develop data dashboards, charts, and visual aids to support decision-making across departments.
- Convey insights through both reports and visual presentations.
- Partner with engineering and product development teams to understand business requirements.
- Engage with managers from various departments to specify data requirements for analysis projects tailored to their unique business processes.
Skills and Qualifications
- Possess a solid foundation in statistics and practical experience with statistical software (such as Excel, SPSS, SAS) and mastery in data analysis languages including SQL, Python, and R.
- Exhibit exceptional analytical abilities to compile, structure, examine, and present substantial data sets with precision and thoroughness.
- Capable of critically evaluating data to derive meaningful, actionable insights.
- Demonstrate superior communication and presentation capabilities, adept at simplifying complex data insights for audiences without a technical background.
- A bachelor’s degree in Computer Science, Information Management, Statistics, or a comparable discipline is required, with prior experience in data analysis or a related field being advantageous.
Additional Requirements
- Adept at report writing and presenting findings.
- Ability to work under pressure and meet tight deadlines.
- A deep understanding of the industry and business operations is a plus.
How to Apply
Interested and qualified candidates should apply using the Apply Now button below.
Open this link to apply.
Virtual Assistant
- The Virtual Assistant will provide comprehensive administrative support, ensuring the smooth operation of our business.
- This role involves preparing documents, conducting research, managing data entry, handling communications, and maintaining our digital presence.
- The ideal candidate is highly organized, proactive, and capable of managing multiple tasks with precision.
Location: Lagos
Job Type: Full-time
Key Responsibilities
- Document Preparation: Assist in preparing documents, reports, presentations, and spreadsheets.
- Research: Conduct thorough research and compile information to support business decisions.
- Data Entry: Accurately enter and manage data in company databases.
- Communication Management: Handle incoming phone calls and email correspondence promptly and professionally.
- Scheduling: Coordinate appointments, meetings, and client schedules efficiently.
- Travel Arrangements: Arrange travel accommodations and itineraries for employees.
- Invoicing: Prepare and send invoices to clients accurately and in a timely manner.
- Website and Social Media Management: Maintain and update the company’s website and social media platforms.
- Content Creation: Create and schedule content for the company’s social media channels.
- Word Processing: Complete word processing tasks as required.
- Social Media Management: Oversee and manage social media accounts, ensuring consistent engagement.
- Data Analysis: Gather and organize data for statistical analysis to support business insights.
Qualifications
- Proven experience as a Virtual Assistant or in a similar administrative role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Strong organizational skills and attention to detail.
- Familiarity with social media platforms and basic content creation.
- Ability to work independently and proactively in a remote environment.
Preferred Qualifications
- Familiarity with project management tools like Asana, Trello, or Slack.
- Basic knowledge of graphic design tools (e.g., Canva).
- Experience with customer relationship management (CRM) software.
How to Apply
Open this link to apply.
Customer Service Representative
An Ecommerce company in Lagos is looking for a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Location: Lagos
Job Type: Full-time
Responsibilities
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience or experience as a Client Service Representative.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
How to Apply
Open this link to apply.
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