Job Openings at MacTay Consulting

This information is about the Job Openings at MacTay Consulting for people searching for a Job. More details on the Job Openings at MacTay Consulting are available below.

About MacTay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982.

We focus on adding value to organizations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

Customer Service Officer (Call Center)

MacTay Consulting, a pioneering and leading management consulting firm in Nigeria, has been providing HR services to clients across Africa since 1982.

We specialize in delivering customized solutions that enhance our clients’ businesses, with a proven track record of excellence.

We are currently recruiting for the following position:

• Job Position: Customer Service Officer (Call Center)
• Job Location: Lagos
• Employment Type: Full-time

Job Brief

As a Customer Service Officer (Call Center), you will be responsible for delivering exceptional customer service to our subscribers.

This involves answering inquiries, resolving complaints, providing product information, and assisting with account management via phone calls, emails, or live chat.

You will also ensure adherence to company standards and achieve performance metrics such as call resolution rates and customer satisfaction levels.

Responsibilities

• Answer customer calls regarding billing issues, service inquiries, product information, account updates, and complaints.
• Identify the root cause of customer problems, provide solutions, and ensure timely resolution within company guidelines.
• Actively offer relevant organization products and services to customers based on their needs and current plans.
• Accurately document customer interactions, including details of inquiries, complaints, and resolutions in the CRM system.
• Maintain high levels of customer service by meeting established quality metrics like call handling time, first contact resolution, and customer satisfaction.
• Keep up to date with the latest company products, services, policies, and system updates to provide accurate information to customers.

Requirements and Skills

• Bachelor’s Degree in any field of study.
• 0 – 1 year of working experience.
• Excellent communication and interpersonal skills.
• Strong listening and problem-solving abilities.
• The ideal candidate must have completed NYSC.
• Knowledge of customer service principles and practices.

This vacancy offers an exciting opportunity for individuals seeking a challenging role in customer service within a dynamic and reputable organization.

How to Apply 

Click this link to apply

Sales Executive at MacTay Consulting