This information is about the Job Openings at Greenway Outsourcing for people searching for a Job. More details on the Job Openings at Greenway Outsourcing are available below.
About Greenway Outsourcing
Greenway Outsourcing is a global outsourcing specialist renowned for delivering exceptional customer service solutions to businesses across the world. Our mission is to empower clients to excel in customer experience and operational efficiency while embracing sustainable practices.
Multiple Customer Service Reps Job at Greenway Outsourcing
Our team is our greatest asset, and we foster a collaborative, inclusive, and growth-oriented environment.
Join us at Greenway Outsourcing, where your skills and talents will make a meaningful impact.
Position: Customer Service Representative
Job Type: Full-time / Part-time (Specify if flexible or specific hours)
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, chat, and social media in a professional and timely manner.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships and trust through open and interactive communication.
- Meet personal/team sales targets and call handling quotas.
- Collaborate with other team members and departments to resolve complex customer issues and improve overall service delivery.
Requirements:
- Good communication skills
- Attention to detail and a good listener
- Competent technical knowledge
- Ability to honour deadlines.
What We Offer:
- Competitive salary and performance-based incentives.
- Comprehensive training and development programs.
- Opportunity for career advancement within a growing company.
- Flexible working hours and remote work options.
- A supportive and inclusive work environment.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to jobs.greenwayoutsourcing@gmail.com
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