Job Openings at Mechanic on the Go

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Job Openings at Mechanic on the Go

About Mechanic on the Go

At Mechanic On The Go we redefine the traditional notion of auto care. We’re not just mechanics; we’re your automotive lifeline, ready to roll wherever you are in Lagos.

Our commitment to excellence and convenience sets us a part in the realm of mechanics in Lagos.

Front Desk Customer Service & Sales Specialist at Mechanic on the Go

  • Location: Lagos
  • Job Type: Full-time

Job Overview

  • The Front Desk Customer Service & Sales Specialist will be the face of the auto repair company, responsible for engaging and persuading customers to invest in necessary repairs at competitive prices.
  • This individual will handle all front desk duties, from greeting customers to providing updates throughout the repair process.
  • The ideal candidate excels at customer service and sales, using their persuasive communication skills to build trust, guide customers through repair decisions, and ensure they feel confident in paying for premium services.

Responsibilities

Customer Engagement & Sales:

  • Greet all customers warmly and professionally as they enter the auto repair shop, creating a welcoming and trustworthy first impression.
  • Convince and seduce customers to invest in recommended repairs, effectively communicating the benefits of the services provided.
  • Use persuasive selling techniques to guide customers through the repair process, making them feel comfortable and confident in their decision to pay for services at any price.
  • Present repair quotes clearly and confidently, justifying costs and explaining why premium repairs are necessary for safety and vehicle longevity.
  • Ensure customers understand the value of high-quality service and parts, upselling where appropriate to maximize revenue.

Customer Service & Communication:

  • Act as the main point of contact for customers, providing regular updates throughout the repair process—from the initial diagnosis to job completion.
  • Proactively communicate repair progress, estimated completion times, and any unexpected findings or additional costs, ensuring customers are well-informed and reassured.
  • Handle customer inquiries, concerns, or complaints with professionalism, resolving issues promptly to maintain a high level of satisfaction.
  • Manage customer expectations by setting clear timelines and explaining repair complexities when necessary.

Front Desk Management:

  • Answer phone calls, schedule appointments, and manage customer walk-ins efficiently.
  • Maintain a clean, organized, and welcoming front desk area that reflects the professionalism of the company.
  • Keep detailed records of customer interactions, vehicle histories, repair quotes, and invoices.
  • Process payments accurately and manage any billing inquiries or concerns.

Reporting & Collaboration:

  • Work closely with mechanics and the repair team to ensure all customer requests and repair needs are clearly communicated and understood.
  • Track sales performance, customer feedback, and customer satisfaction, reporting to management on successes and areas for improvement.
  • Collaborate with the CEO and management team to refine sales strategies and improve overall customer experience.

Qualifications

  • Proven experience in customer service and sales, preferably in the auto repair or automotive industry.
  • MUST RESIDE AROUND IKEJA
  • Exceptional persuasive communication skills, with the ability to make customers feel confident and secure in paying for premium repairs.
  • Strong problem-solving skills and the ability to handle objections effectively.
  • Familiarity with automotive terminology and repair processes is a plus.
  • Proficiency in using CRM systems, point-of-sale systems, and other front desk software.

Skills and Competencies

  • Excellent interpersonal and customer relationship management skills.
  • Strong sales instincts with the ability to upsell and close deals in a service-based environment.
  • Ability to multitask and prioritize in a fast-paced setting.
  • Professional demeanor, patience, and the ability to build trust with customers.
  • Highly organized and detail-oriented, with excellent time management skills.

Preferred Qualifications

  • Experience working in an automotive service center or similar environment.
  • Background in high-end or premium service sales, with a proven track record of converting customer inquiries into profitable sales.
  • Highly organized and detail-oriented, with excellent time management skills.

Method of Application 

If you’re passionate about cars, have excellent customer service skills, and want to be part of a dynamic team, we want to hear from you!Please submit your resume to: mechaniconthego22@gmail.com 

Social Media Manager (Instagram & TikTok) at Mechanic on the Go

Job Overview

  • The Social Media Manager will be responsible for creating and executing a strategic plan to attract and convert high-ticket clients from Instagram and TikTok platforms.
  • This individual will generate engaging content, run targeted campaigns, and use data-driven insights to optimize client acquisition strategies.
  • The ideal candidate is a social media expert with proven experience in driving sales and generating leads, particularly for high-value products or services.

Key Responsibilities of the Social Media Manager (Instagram & TikTok) at Mechanic on the Go

Strategy Development & Execution:

  • Develop and implement a results-driven social media strategy tailored to generate high-ticket clients through Instagram and TikTok.
  • Identify and target key demographics and markets most likely to convert into high-value clients.
  • Create engaging, high-quality content that resonates with target audiences, focusing on high-ticket offerings.
  • Plan and execute both organic and paid campaigns designed to generate leads and drive sales conversions.
  • Stay current with social media trends, platform updates, and best practices to optimize performance.

Content Creation & Management:

  • Create visually compelling, attention-grabbing content, including videos, reels, stories, and posts to showcase the brand’s high-ticket products or services.
  • Collaborate with the creative team or external designers, if needed, to produce top-tier social media assets.
  • Ensure content is tailored for high engagement and resonates with luxury/high-ticket clientele.
  • Develop and maintain a content calendar that reflects campaign goals and business objectives.

Client Acquisition & Lead Generation:

  • Utilize advanced targeting techniques and analytics to attract high-ticket clients through social media platforms.
  • Monitor and engage with potential leads, nurturing them through personalized messaging and follow-up.
  • Leverage influencer partnerships, collaborations, and other growth strategies to expand brand reach and client base.
  • Implement conversion funnels and strategies to move followers and leads through the sales pipeline.

Analytics & Performance Tracking:

  • Use analytics tools (e.g., Instagram Insights, TikTok Analytics) to track key performance metrics, including lead generation, engagement, and conversion rates.
  • Analyze social media performance data to identify trends, patterns, and opportunities for growth.
  • Regularly report on campaign results, providing insights and recommendations for future improvements.
  • Optimize content and campaigns based on performance data to ensure maximum ROI.

Community Management:

  • Build and maintain a strong community of engaged followers, fostering relationships with potential and existing high-ticket clients.
  • Respond to comments, messages, and inquiries in a timely, professional manner.
  • Engage with industry influencers, clients, and partners to build a network that supports business growth.

Qualifications

  • Proven experience managing and growing social media accounts, specifically on Instagram and TikTok.
  • Demonstrated success in generating high-ticket clients through social media marketing strategies.
  • Strong knowledge of Instagram and TikTok algorithms, content trends, and best practices.
  • Experience running and optimizing paid social media campaigns, particularly for lead generation.
  • Creative thinking and strong content creation skills, especially in short-form video and storytelling.
  • Excellent written and verbal communication skills.

Skills and Competencies

  • Ability to analyze and interpret social media performance data.
  • In-depth knowledge of lead generation techniques and conversion optimization strategies.
  • Strong understanding of the luxury/high-ticket product or service space.
  • Proficient in social media management tools (e.g., Hootsuite, Buffer) and analytics tools (e.g., Instagram Insights, TikTok Analytics).
  • Ability to work independently, meet deadlines, and manage multiple campaigns simultaneously.

Preferred Qualifications

  • Experience with influencer marketing and partnerships to drive high-ticket leads.
  • Familiarity with advanced targeting, retargeting, and paid social media campaigns.
  • Background in luxury, high-end services, or high-ticket product industries.

Reporting

  • Provide weekly reports detailing campaign performance, lead generation metrics, and strategies for improvement.
  • Present monthly performance reviews and growth plans to the Marketing Director or CEO.

How to Apply

Interested and qualified candidates should please submit resume to: mechaniconthego22@gmail.com 

Sales Representative at Mechanic on the Go

Location: Lagos

Job Type: Full-time

Responsibilities

  • Achieve designated sales targets
  • Build and maintain relationships with existing customers through regular follow-ups
  • Provide timely feedback on competitor activities
  • Actively engage in sales promotions and marketing activities in collaboration with marketing executives
  • Ensure high levels of customer satisfaction
  • Adhere to established price policies
  • Update and maintain the customer database
  • Respond promptly and efficiently to all incoming sales inquiries
  • Follow up with existing customers to generate referral prospects
  • Demonstrate product strengths and avoid discounting
  • Ensure timely delivery of all vehicles as promised
  • Handle customer complaints and respond promptly to feedback

Requirements

  • 2 to 5 years of experience in the same field, with a background in automobile sales
  • Strong customer service skills with a passion for sales
  • Awareness of market trends and intelligence
  • In-depth knowledge of the automobile industry in Nigeria
  • Excellent interpersonal skills
  • Well-groomed personality
  • Strong communication skills

How to Apply 

Interested and qualified candidates should send their Resume detailing their relevant experience to: mechaniconthego22@gmail.com using the[Job Title] as the subject of the email.

Note: We appreciate your interest in becoming a part of Mechanic On The Go and look forward to reviewing your application.

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