Company Hiring: Careers Verified
Job Title: Telecom Customer Care Support Executive
Job Field: Customer Care
Qualification Needed: BA/BSc/HND
Job Type: Full Time
Job Location: Lagos
Key Responsibilities
- First line interaction with customers
- Ensure customer queries / requests/ concerns are attended, documented and reported to management
- Follow-up with relevant department should in case there is any delay, escalate at deviations
- Connect with customers and maintain cordial relations in the interest of the business
- Responsible for Stock and Cash Management at the shop
- Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
- Ensure efficient operations at shop by coordinating remedies of issues affecting operations
- Ensure Customer Service attitude is exemplified by actions and initiatives
- Motivate contribution from colleagues to ensure Customer Delight
- Adopt standards for business activities/processes and ensure adherence
- Ensure Daily Operational Reports are prepared and submitted in time
- Share improvisations with management which can be replicated at all locations and processes.
Essential Attributes
- Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills,
- Excel Knowledge is a MUST
- Desired Attributes Relevant Industry Experience,
- Been on the front end handling customers and team.
- Should have Planning and organizing skills proven achiever, Should have sharp business acumen
Qualifications Graduate
Desired Experience
- 1 to 2 years’ Experience in the telecom sector.
- Candidates who reside on the island is most preferred.
How to Apply
Interested and qualified? Go to Careers Verified on docs.google.com to apply
